Provider, Seller and Business User Terms

Version 4.1 · Effective 2026-08-06

1. Scope and relationship with Findit documents

These Seller Terms govern sellers, providers, business profiles, professional profiles, service providers, food providers, transport providers, event organizers, landlords, employers, agencies, and any user who lists, offers, sells, books, performs, or delivers goods or services through Findit. These Seller Terms supplement the Findit Regulamin - Terms of Service, Privacy Policy, Community Guidelines, Payment and Payout Terms, category rules, checkout notices, and any written feature-specific rules shown in the app. If there is a conflict, the more specific rule for the relevant paid feature or regulated category applies, subject always to mandatory Polish and EU law.

2. Contractual supplier, invoicing and personnel

Unless a Listing expressly identifies Findit as supplier, the Provider is the Contractual Supplier and is responsible for performance, required pre-contract information, sales documents, consumer remedies and invoices. A Provider remains responsible for services performed by employees, workers, assistants, agents or subcontractors and must identify the attending person where reasonably necessary for safety or access.

3. Seller classification and eligibility

Each seller must choose the correct profile type and keep it current, including consumer seller, casual unregistered activity provider, sole trader, company, employer, agency, landlord, restaurant or food provider, transport provider, event organizer, professional adviser, or another category made available by Findit. A seller relying on Polish unregistered activity rules or a similar exemption remains responsible for staying within all revenue, tax, consumer-law, labor-law, sanitary, licensing, and public-safety limits. If the seller's activity becomes regular, organized, professional, regulated, or above any applicable threshold, the seller must update the account and complete the required business onboarding before continuing. Findit may request identity, business, tax, banking, license, insurance, right-to-work, authority-to-sell, authority-to-sublet, food-safety, event-permit, transport, or other documentation where proportionate to the category, transaction volume, legal requirement, risk level, or payment partner requirement.

4. Business-user transparency and authority

The Provider must state accurately whether it acts as a trader, other Business User or Private Seller and must not use a private label to avoid consumer, tax or platform duties. A person acting for a company confirms authority. Findit may request register extracts, beneficial-owner information, licences, insurance or authority to sell, sublet, recruit, transport, organise an event or provide a regulated service.

5. Seller responsibility for offers and performance

The seller is responsible for the legality, accuracy, availability, price, photos, stock, service description, delivery promise, cancellation terms, warranty information, safety disclosures, qualifications, and customer-facing claims in each listing. A seller must not list counterfeit goods, stolen goods, unsafe food, recalled goods, unlawful services, fake jobs, illegal transport, regulated goods without authority, misleading housing offers, unlicensed financial services, prohibited medicines, weapons, identity documents, or any item or service restricted by Findit rules or applicable law. Findit is an online intermediary and marketplace tool. Unless Findit expressly states otherwise in writing for a specific product, the sales or service contract is between the buyer and the seller, and the seller remains responsible for performing it.

6. Category-specific compliance

Food sellers, home cooks, caterers, restaurants, African-shop food sellers, grocery sellers, and meal-prep providers must comply with sanitary, food-safety, allergen, storage, labeling, business-registration, tax, and Sanepid or other competent authority requirements where applicable. Beauty, wellness, cleaning, home repair, tutoring, translation, relocation, immigration-support, professional, and domestic-service providers must hold the qualifications, authorizations, insurance, disclosures, hygiene controls, and consumer information required for the service they offer. Housing, room rental, summer sublet, roommate, and accommodation sellers must have the right to offer the premises and must comply with lease restrictions, landlord consent, tenant-protection rules, deposit rules, tax duties, safety rules, and anti-discrimination law. Job, shift-cover, agency, and recruitment sellers must comply with labor law, right-to-work checks, workplace safety, pay rules, employer consent, tax reporting, and any sector-specific licensing. Findit is not the employer, payroll provider, temporary work agency, recruiter, visa sponsor, or workplace supervisor unless expressly identified as such. Transport, luggage-space, carpool, event, ticket, podcast, media, and local experience providers must obtain all required permissions, insurance, route safety checks, venue permissions, age controls, copyright rights, recording consents, ticket refund rules, and public-safety approvals.

7. Food, catering and allergens

Food and catering Providers must hold all registrations, approvals, sanitary arrangements and insurance required for their activity and premises. Listings must provide accurate ingredient and allergen information where applicable and must not make unsupported medical, nutritional or health claims. Higher-risk home-kitchen or food activity may not be published until the category and required evidence are approved by Findit.

8. Consumer products and GPSR information

For consumer products, the Provider must supply the manufacturer, EU responsible person where required, product identifier, photographs, warnings, safety information and recall data required by law before publication. Recalled, unsafe, counterfeit or inadequately traceable goods must not be offered. The Provider must cooperate promptly with recall notices, Safety Gate action and market-surveillance requests.

9. Listings, prices, availability, and checkout clarity

Listings must be written in a way that an ordinary customer can understand before paying. The seller must show the main characteristics of the item or service, total price or price calculation method, any delivery or service limits, expected timing, cancellation conditions, return limits, and any material safety or legal information. The seller must keep calendars, stock, location, service area, pickup details, handoff instructions, delivery options, and booking availability up to date. Sellers must not accept orders they cannot reasonably perform. Sellers may not increase prices inside Findit solely to punish Findit users for using the platform, mislead customers about fees, hide mandatory charges, or route customers into a different paid flow after checkout.

10. Availability and fulfilment

A Provider must keep stock, service area, location, working hours, fulfilment time and collection or delivery information accurate. It must not accept a booking or order that depends on staff, stock, premises, transport or availability that has not been reasonably confirmed. Material changes must be reflected in the Listing and communicated to affected Customers without undue delay.

11. Platform service fee and fee allocation

Where Findit charges a platform, booking, advertising, subscription or transaction fee, the applicable amount, calculation method, allocation and taxes must be displayed in the relevant dashboard, commercial offer, Listing or checkout before the user becomes bound. A fee shown in an older document, promotional page or another country does not apply unless it is also shown or incorporated into the relevant transaction.

Findit may configure a fee to be paid by a Provider, a Customer, or shared, but the total payable by a consumer and the identity of the party responsible for invoicing must be presented clearly before payment. No hidden fee may be added after the order is placed except a charge expressly authorised by the user or required by law.

12. Anti-circumvention and repeat customer routing

A Provider must not use a Findit Listing, lead, booking, chat, QR code, external link or offline contact to move a Findit-sourced transaction away from an enabled Platform flow for the purpose of evading disclosed fees, Provider onboarding, review verification, tax reporting, category controls or applicable transaction and safety safeguards.

Where a repeat-booking flow is available and the commercial terms clearly apply it to the relevant relationship, connected repeat bookings must use that flow for the disclosed period. Findit may recover proven unpaid fees or restrict tools only where enforcement is proportionate, contractually supported and connected to evidence. Any balance restriction should be limited to the reasonably connected exposure and remain subject to required notice and appeal rights.

13. Order acceptance, fulfilment, delivery, and handoff proof

The seller must accept, reject, prepare, ship, deliver, perform, or complete orders within the timing shown to the buyer or within a reasonable time where no specific time is shown. Sellers must promptly update the order if fulfilment becomes impossible or delayed. For shipped goods, the seller must use the selected delivery method and upload or confirm valid tracking, label, parcel, pickup, or carrier metadata where the app requires it. For local pickup, service completion, ride, luggage handoff, room viewing, event entry, or in-person completion, the seller must use the in-app completion control, handoff PIN, NFC tap, QR code, customer confirmation, photo evidence, or other available proof flow. If a dispute is opened and the seller has not supplied reasonable proof of shipment, handoff, service completion, or customer authorization, Findit may decide the dispute on the available evidence and may refund the buyer where legally and contractually justified.

14. Attendance and handover evidence

Findit or the Contractual Supplier may record proportionate evidence of attendance, commencement, completion or handover, such as Customer confirmation, timestamp, service note, carrier scan or another agreed record. The Provider must not fabricate, manipulate or reuse evidence. No single record automatically determines a complaint and all relevant information may be reviewed.

15. Cancellations, no-shows, and last-minute failures

A seller must cancel only where reasonably necessary and must notify the buyer through Findit as soon as possible. Sellers should not accept bookings or orders that depend on uncertain stock, uncertain staff, unconfirmed premises, unsafe conditions, or missing legal authorization. If the seller cancels, fails to show up, fails to deliver, or materially fails to perform, the buyer should receive any refund required by law and the applicable Findit flow. If the platform service fee was pushed to or shared with the buyer, Findit may deduct the connected fee amount from the seller balance to make the buyer whole. Repeated cancellations, no-shows, late dispatch, missing handoff proof, or failure to communicate may reduce visibility, disable booking tools, require manual review, create payout holds for affected transactions, or lead to account restriction where proportionate.

16. Buyer complaints and seller cooperation

A Customer may complain where goods do not arrive, a service is not performed, a booking is missed, the supply materially differs from the Listing, an item is damaged, unsafe, counterfeit or incomplete, or the Provider otherwise breaches a material obligation. The Provider must respond and supply reasonably requested evidence within the deadline communicated in the Platform or support notice; the deadline must be reasonable and must not shorten a mandatory right.

Evidence may include tracking, carrier records, delivery photographs, handover confirmation, service notes, Listing snapshots, communications, invoices, receipts, allergen or hygiene information and repair or return records. If a Provider does not cooperate, Findit may assess the matter using available evidence and take a proportionate outcome supported by the applicable contract, payment-provider rules and law. No Platform outcome removes a Customer's statutory remedies or right to approach a competent authority or court.

17. Returns, refunds, repairs, and issue resolution

Return, repair, replacement, price reduction, refund and re-performance rights depend on the Contractual Supplier, Customer and Provider status, the category, the contract and mandatory law. A Provider must not describe all sales as non-refundable or use a short Platform issue window to remove statutory withdrawal or conformity remedies.

Where a return is required, the Provider must supply reasonable instructions without undue delay. A refund may be processed after receipt of the goods or evidence of return where law permits that sequence. Perishable, personalised, hygiene-sensitive, dated, digital or fully performed supplies may be subject to specific statutory rules, but a category label alone does not remove mandatory rights.

18. Staff, team profiles, and subcontractors

A business account holder is responsible for staff, subcontractors, couriers, cooks, stylists, drivers, cleaners, technicians, event staff, agents, recruiters, moderators, assistants, and other team profiles operating through the account. The primary account holder must ensure that each attached person has the right to work, proper authority, required training, suitable insurance where relevant, and access only to the app functions they need. The account holder is responsible for platform breaches, regulatory issues, customer harm, review manipulation, payment disputes, or unlawful conduct caused by attached team profiles to the extent permitted by law.

19. Review integrity and NFC review tools

Sellers must not self-review, create review rings, buy reviews, pressure buyers, offer undisclosed rewards for positive reviews, threaten retaliation for negative reviews, or use Findit NFC cards, QR codes, landing pages, short links, staff phones, shared devices, or customer lists to create fake, duplicate, coerced, or non-transactional reviews. Findit may delay, remove, or de-rank suspicious reviews, disable review tools, preserve evidence, restrict profile visibility, hold amounts connected to proven review fraud, or terminate repeat offenders where proportionate and legally justified.

20. QR and NFC review integrity

A review QR code, NFC card or similar link may identify a business or review route but does not itself prove a transaction. Providers must not review themselves, organise review rings, use staff, relatives or shared devices to manipulate ratings, pressure Customers to leave only positive reviews, reward a particular rating or positive content, or suppress genuine negative reviews. Any permitted neutral incentive must be disclosed and must not depend on sentiment or score.

21. Data, content, translation, and listing optimization

By uploading seller listings, menus, service descriptions, product photos, prices, availability, business information, FAQs, event details, and public profile content, the seller grants Findit a non-exclusive, worldwide, royalty-free license to host, store, reproduce, display, format, translate, analyze, moderate, promote, and distribute that content for operation and marketing of the platform, subject to privacy law and non-waivable rights. Findit may process public listing text, menu strings, category data, and offer metadata through automated translation, localization, search, recommendation, fraud prevention, moderation, and marketplace optimization tools. Sellers must not upload content they do not have the right to use or personal data they are not allowed to disclose.

22. Responsibility for AI-assisted content

The Provider must review translations, generated descriptions, category suggestions and other AI-assisted output before publication. The Provider remains responsible for factual accuracy, required warnings, qualifications, prices, availability, intellectual-property rights and legal compliance. AI output must not be used to fabricate credentials, reviews, safety documents or transaction evidence.

23. Seller enforcement and account restrictions

Findit may remove listings, request corrections, require additional verification, hide or reduce visibility, pause checkout, hold connected payouts, offset connected amounts, disable categories, suspend a profile, or terminate a seller account where proportionate to legal risk, safety risk, payment risk, fraud, repeated poor performance, non-cooperation, or serious breach. Where legally required, Findit will provide reasons and an internal complaint path for material restrictions. Immediate temporary action may be taken without prior notice where necessary for user safety, fraud prevention, chargeback risk, AML/KYC review, authority request, evidence preservation, or prevention of serious platform harm.

24. Reasons, notice and business-user appeal

Findit may take proportionate action for safety, fraud, legal compliance or material breach. Where required, the Provider will receive a statement of reasons and an internal complaint route. Overall termination of a Business User account will receive the notice required by applicable law unless an exception permits immediate action. Information may be limited where disclosure would undermine a legal investigation, security or another person's rights.

25. Liability and indemnity

The Provider is responsible for its Listings, offers, staff, subcontractors, performance, invoices, taxes, licences, safety obligations and breach of these Provider Terms. To the extent permitted by law, the Provider will reimburse Findit for a third-party claim, authority charge, refund, chargeback or reasonable defence cost caused by the Provider's unlawful Listing, non-performance, infringement, fraud or material breach, after receiving reasonable notice and an opportunity to participate in the defence.

This clause does not make a Provider responsible for Findit's own negligence or unlawful conduct, does not exclude mandatory rights, and will be applied proportionately. Findit's liability limitations are stated in the Terms of Service.

26. Changes to these Seller Terms

Findit may update these Provider Terms for legal, security, product or operational reasons. Business Users and consumers will receive the notice required by applicable law. Material changes will not apply retroactively unless required by law or beneficial to the affected user. A new category, payment flow or Provider requirement applies only when it is enabled and the relevant conditions are made available.