Local Services Terms

Version 4.1 · Effective 2026-08-06

1. LOCAL SERVICES AND BOOKING TERMS

Version 3.0 Effective date: 4 August 2026

2. PLATFORM OPERATOR

Legal name: FINDIT SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ Trading name: Findit Sp. z o.o. Legal form: Spółka z ograniczoną odpowiedzialnością Registered office: ul. Marii Curie-Skłodowskiej 3/27 20-029 Lublin Poland Register court: Sąd Rejonowy Lublin-Wschód w Lublinie z siedzibą w Świdniku, VI Wydział Gospodarczy Krajowego Rejestru Sądowego KRS: 0001245131 NIP: 7123513870 REGON: 544892900 Share capital: 5,000 PLN Website: https://finditeu.com Booking support, complaints and service reports: hello@finditeu.com Telephone: +48 881 529 112

3. PURPOSE AND SCOPE

1.1. These Terms govern the discovery, booking, payment and performance of local and appointment-based services made available through Findit. 1.2. They apply to services performed: a. at the Provider’s premises; b. at the Customer’s home or another agreed location; c. remotely by telephone or video; d. online; e. at a temporary workplace or Event location; f. through mobile or call-out services; or g. through another service-delivery method shown on the Listing. 1.3. Services may include, where approved: a. beauty and personal-care services; b. barbering and hair services; c. cleaning; d. repairs and maintenance; e. photography and media services; f. translation and language services; g. tutoring and training; h. business and administrative support; i. delivery coordination; j. fitness and wellbeing services; k. technology support; l. local assistance; m. professional appointments; n. Direct Findit Services; and o. other approved service categories. 1.4. Regulated or higher-risk services may require additional verification, separate terms or enquiry-only status. 1.5. These Terms supplement: a. the Findit Terms of Service; b. Provider, Seller and Business User Terms; c. Payment, Refund and Payout Terms; d. Refund and Cancellation Policy; e. Right of Withdrawal Instructions; f. Complaints, Disputes and Appeals Procedure; g. Verification Policy; h. Reviews and Ratings Policy; i. Privacy Policy; j. Prohibited and Restricted Items and Services Policy; k. category-specific conditions; l. the Provider’s disclosed cancellation policy; and m. information shown on the Listing and during checkout. 1.6. Mandatory Consumer rights prevail over inconsistent Platform or Provider wording.

4. DEFINITIONS

For these Terms: “Appointment” means a scheduled time during which the Provider is expected to perform the booked Service. “Booking” means a request or confirmed arrangement for a Service made through Findit. “Booking Confirmation” means the electronic record confirming the Service, Provider, date, time, location, price and applicable conditions. “Consumer” means a natural person acting for purposes not directly connected with their trade, business, craft or profession, including a person granted consumer-like protection under applicable Polish law. “Contractual Supplier” means the party identified on the Listing and Booking Confirmation as responsible for supplying the Service. “Customer” means the person requesting, booking, purchasing or receiving a Service. “Direct Findit Service” means a Service expressly marked “Provided by Findit Sp. z o.o.” “Findit Fee” means a separately disclosed booking, Platform, introduction, protection or other fee charged by Findit. “Independent Provider” means a business or professional supplying a Service independently from Findit. “Late Cancellation” means a cancellation submitted after the free-cancellation deadline disclosed before Booking. “No-show” means failure to attend or become reasonably available for an Appointment without timely cancellation. “Payment Service Provider” or “PSP” means the licensed bank, payment institution or payment-services provider identified during checkout. “Protected Pending Settlement” means a PSP-supported payment status under which the Provider Amount remains unavailable for payout until the applicable completion or release condition occurs. “Provider” means the person or business identified as supplying the Service. “Provider Amount” means the payment component allocated to an Independent Provider. “Regulated Service” means a Service requiring a professional licence, registration, permission, insurance or other legal authorisation. “Service” means the appointment, work, consultation, assistance or other performance described in the Listing. “Service Location” means the Provider’s premises, Customer’s address, remote channel or other location agreed for performance.

5. FINDIT’S ROLE

3.1. Findit operates the marketplace, Listing, discovery, communication, Booking, checkout, payment-instruction, review, complaint and support technology. 3.2. Findit may act as: a. marketplace and Booking platform for an Independent Provider; b. payment-facilitation platform; c. introduction or enquiry platform; d. advertising platform; or e. direct supplier of a Service. 3.3. The role applying to each Service must be shown before the Customer confirms the Booking. 3.4. Publishing a Service through Findit does not automatically make Findit the Service Provider.

6. INDEPENDENT PROVIDER SERVICES

4.1. Where the Listing states: “Independent Business Provider” the Independent Provider is the Contractual Supplier. 4.2. The underlying Service contract is normally between the Customer and the Independent Provider. 4.3. The Independent Provider is responsible for: a. performing the Service; b. professional competence; c. qualifications and personnel; d. licences and insurance; e. safety; f. Service quality; g. attendance; h. equipment and materials; i. invoices or receipts; j. statutory Service complaints; k. remedies relating to the Service; and l. compliance with applicable law. 4.4. Findit remains responsible for its own Platform, fees, payment instructions, Booking records and other Findit-controlled functions.

7. DIRECT FINDIT SERVICES

5.1. Where the Listing states: “Provided by Findit Sp. z o.o.” Findit is the Contractual Supplier. 5.2. Findit is then responsible for: a. the Service description; b. agreed deliverables; c. performance; d. subcontractors used by Findit; e. Service complaints; f. invoicing; g. applicable withdrawal rights; h. cancellations; i. refunds; and j. other supplier obligations. 5.3. Findit must not rely on the Independent Provider disclaimer for a Direct Findit Service.

8. ADVERTISEMENT OR ENQUIRY-ONLY SERVICES

6.1. Where a Service is marked: “Advertisement Only” or: “Enquiry Only” ordinary Findit checkout is not available for the underlying Service. 6.2. Findit may provide: a. Listing publication; b. Provider profile; c. contact details; d. enquiry forms; e. messaging; or f. introduction. 6.3. The Provider and Customer must agree the Service, price, payment and other conditions directly. 6.4. An external payment is not covered by Findit’s Protected Pending Settlement process. 6.5. The Provider must not represent an external payment as protected by Findit.

9. A. CATEGORIES EXCLUDED FROM LOCAL-SERVICES CHECKOUT

Employment-agency advertisements, property classified advertisements, vehicle sale advertisements, business vehicle-rental enquiries and general immigration information are not Local Services bookings. They must not use ordinary Local Services checkout, pending-settlement, provider-release or booking-completion controls unless Findit later activates a separately approved category flow. Only an ordinary, approved and clearly identified local service supplied by Findit or an independent business Provider may use the Local Services booking flow. The Listing label and checkout must identify the contractual supplier before the user commits.

10. SERVICE CATEGORY APPROVAL

7.1. A Provider account approval does not automatically approve every Service category. 7.2. A category may be classified as: a. Transactional Approved; b. Restricted — Prior Approval Required; c. Enquiry Only; d. Advertisement Only; e. Payment Disabled; or f. Prohibited. 7.3. Online Booking or payment may be disabled where: a. Provider verification is incomplete; b. required licences or insurance are missing; c. the category is not approved by the PSP; d. refund or complaint processes are incomplete; e. the Service creates unacceptable legal or safety risk; or f. another activation condition has not been met. 7.4. A Provider must not accept a Findit payment through a category that is not Transactional Approved.

11. REGULATED AND HIGHER-RISK SERVICES

8.1. Services involving health, medical care, law, finance, childcare, passenger transport, immigration, security or another regulated activity require separate approval. 8.2. Approval may require: a. professional identity; b. professional register; c. licence; d. insurance; e. qualification evidence; f. responsible business entity; g. complaint route; h. professional terms; i. secure document procedures; and j. PSP approval. 8.3. A verification badge means only that the displayed check was completed. 8.4. Verification does not guarantee: a. Service quality; b. successful results; c. future conduct; d. safety in every circumstance; e. professional outcome; or f. Customer satisfaction. 8.5. Services must remain enquiry-only or unavailable where required approval has not been completed.

12. INFORMATION REQUIRED BEFORE BOOKING

9.1. The Listing and checkout must show, where relevant: a. Contractual Supplier; b. Provider’s legal or trading name; c. Provider status; d. Provider contact route; e. relevant business registration; f. Service description; g. deliverables; h. exclusions; i. duration; j. date and time; k. Service Location; l. Provider availability; m. total price or calculation method; n. applicable taxes; o. Findit Fee; p. mandatory materials or travel charges; q. amount payable online; r. amount payable directly to the Provider; s. optional extras; t. deposit or prepayment; u. cancellation deadline; v. cancellation charge; w. no-show consequences; x. late-arrival rules; y. withdrawal information; z. invoice or receipt issuer; aa. complaint route; ab. required preparation; ac. age or eligibility restrictions; ad. accessibility information where relevant; ae. licence or insurance information where relevant; and af. whether Protected Pending Settlement applies. 9.2. The Customer should not confirm a Booking where the Provider, Service, price or important conditions are unclear.

13. CUSTOMER ELIGIBILITY

10.1. A Customer entering a paid Booking must normally be at least 18 years old. 10.2. A minor may receive an appropriate Service only where: a. the Service permits minors; b. a parent or guardian lawfully books or consents; c. the Provider is authorised to perform the Service; d. appropriate supervision exists; and e. applicable safeguarding requirements are met. 10.3. Certain Services may require: a. proof of age; b. identification; c. health or safety information; d. prior consultation; e. professional referral; f. guardian consent; or g. another disclosed eligibility condition. 10.4. The Provider must not request information that is unnecessary for performing the Service.

14. BOOKING REQUESTS

11.1. A Customer may submit a Booking request by selecting: a. Service; b. Provider; c. date; d. time; e. Service Location; f. options or extras; and g. payment method where applicable. 11.2. A Booking request is not always immediately accepted. 11.3. The Booking may require: a. automatic confirmation; b. Provider acceptance; c. Findit approval; d. eligibility confirmation; e. consultation; f. payment confirmation; or g. another disclosed condition. 11.4. A Provider must not accept a time slot that it cannot reasonably honour.

15. CONTRACT FORMATION

12.1. Where payment is required, a binding Booking is normally formed after: a. the Customer reviews the Booking information; b. the Customer confirms the obligation to pay; c. the PSP confirms payment where applicable; d. the Provider or system accepts the Booking; and e. a Booking Confirmation is issued. 12.2. A browser payment-success page alone is not final proof of payment. 12.3. Findit relies on verified server-side payment confirmation. 12.4. Where no online payment is required, the Booking becomes binding according to the confirmation process shown before submission. 12.5. An enquiry alone does not necessarily create a Service contract.

16. BOOKING CONFIRMATION

13.1. The Booking Confirmation should contain: a. Booking reference; b. Customer; c. Contractual Supplier; d. Service; e. date; f. time; g. estimated duration; h. Service Location; i. price breakdown; j. payment status; k. cancellation rules; l. withdrawal information; m. contact route; n. preparation requirements; o. complaint route; and p. applicable legal-document versions. 13.2. The confirmation must be made available on a durable electronic medium, such as email or a downloadable account record. 13.3. The Customer should review the confirmation promptly and report material errors.

17. AVAILABILITY AND OVERBOOKING

14.1. Availability shown on the Platform should reflect the Provider’s current calendar. 14.2. Findit does not guarantee availability until the Booking is confirmed. 14.3. A Provider must: a. maintain accurate availability; b. block unavailable periods; c. avoid duplicate acceptance; d. notify Customers of errors promptly; and e. provide an appropriate remedy for Provider-caused overbooking. 14.4. Where an overbooking prevents performance, the Customer should be offered: a. a reasonable alternative; b. rescheduling; or c. refund of the unperformed amount. 14.5. The Customer is not required to accept an unsuitable replacement Appointment.

18. PRICES

15.1. The price shown to a Consumer must include applicable taxes and mandatory Provider charges. 15.2. Where a total price cannot reasonably be calculated in advance, the Listing must explain: a. hourly or unit rate; b. minimum charge; c. estimated duration; d. travel charge; e. materials; f. call-out charge; g. after-hours charge; h. foreseeable extras; and i. method for approving additional work. 15.3. The Provider must not: a. advertise a bait price; b. add hidden mandatory charges; c. change the price after arrival without a lawful basis; d. conceal travel or material charges; e. describe a business charge as an official fee where that is untrue; or f. pressure the Customer to purchase undisclosed extras. 15.4. Optional extras must not be preselected.

19. FINDIT FEES

16.1. Findit may charge a separately disclosed: a. Booking Fee; b. Platform Fee; c. Buyer Protection fee; d. introduction fee; e. service-coordination fee; or f. another clearly identified charge. 16.2. A Findit Fee must be separated from the Provider’s price. 16.3. The checkout must explain: a. who receives the fee; b. what it covers; c. whether it is paid now; d. applicable taxes; and e. its refund treatment. 16.4. Findit does not apply a universal 15% deposit or permanently non-refundable fee.

20. DEPOSITS AND PREPAYMENTS

17.1. A required advance payment must be described accurately as: a. part-payment toward the Provider price; b. reservation prepayment; c. Findit Fee; d. estimated-material prepayment; e. third-party charge; or f. another defined amount. 17.2. The Listing must state: a. monetary amount; b. payment recipient; c. purpose; d. balance payable later; e. due date; f. cancellation treatment; and g. refund conditions. 17.3. A deposit is not automatically non-refundable. 17.4. A Provider must not describe a prepayment as escrow, safeguarded client money or trust money unless that legal structure genuinely exists.

21. ONLINE PAYMENTS

18.1. Online payments are processed by the licensed PSP identified during checkout. 18.2. Findit does not independently provide regulated payment services. 18.3. Findit does not operate its own: a. escrow account; b. client-money account; c. trust account; or d. general wallet holding Provider money. 18.4. Findit does not store: a. full card numbers; b. card security codes; c. online-banking passwords; or d. complete BLIK authentication secrets. 18.5. Payment availability depends on: a. category approval; b. Provider onboarding; c. payout-account approval; d. transaction risk; e. PSP rules; and f. successful payment confirmation.

22. PAYMENT SPLIT

19.1. Where supported by the PSP, one payment may include: a. Provider Amount; b. Findit Fee; c. tax; d. materials; e. travel charge; f. approved third-party charge; and g. another disclosed component. 19.2. The Customer must see the amount and recipient of each material component before payment. 19.3. A Provider remains responsible for invoicing its own Service unless another lawful arrangement is clearly stated. 19.4. Findit issues documents for Findit’s own fees and Direct Findit Services.

23. PROTECTED PENDING SETTLEMENT

20.1. Protected Pending Settlement applies only where expressly stated during checkout. 20.2. Under this process: a. the PSP confirms payment; b. the Provider Amount remains pending; c. the Service is performed; d. completion is recorded; e. a disclosed review period may begin; f. the Customer may confirm completion or report a qualifying problem; g. Findit sends the appropriate release, cancellation or refund instruction; and h. the PSP processes the instruction under its rules. 20.3. Protected Pending Settlement is not Findit escrow. 20.4. The Provider Amount may become releasable after: a. Customer confirmation; b. expiry of the disclosed review period without a qualifying report; c. reliable completion evidence; d. resolution of a dispute in the Provider’s favour; or e. another disclosed PSP-approved release event. 20.5. A valid problem report may pause release where technically and contractually possible. 20.6. A short review period affects only the voluntary release process. 20.7. It does not remove: a. withdrawal rights; b. Service complaint rights; c. refund rights; d. warranty rights; e. chargeback rights; or f. access to a competent court.

24. DIRECT AND OFF-PLATFORM PAYMENTS

21.1. Some Services may require payment directly to the Provider. 21.2. Where this applies, the Listing must state: a. amount payable online; b. amount payable directly; c. recipient; d. accepted method; e. payment timing; f. invoice issuer; and g. whether Findit protection applies. 21.3. A Provider must not redirect a Customer off-platform to: a. avoid disclosed Findit Fees; b. bypass verification; c. evade refund rules; d. conceal the real price; e. continue a prohibited Service; f. avoid tax reporting; or g. mislead the Customer. 21.4. A Provider must not collect official Findit payments into an undisclosed personal account.

25. SERVICE LOCATIONS

22.1. The Listing must identify whether the Service is provided: a. at the Provider’s premises; b. at the Customer’s premises; c. remotely; d. at a third-party venue; e. outdoors; f. at a workplace; or g. at another agreed location. 22.2. The Customer must receive sufficient location information after confirmation. 22.3. Exact private addresses should not be displayed publicly where unnecessary. 22.4. A change of location requires reasonable notice and Customer agreement where it materially affects the Booking.

26. SERVICES AT THE PROVIDER’S PREMISES

23.1. The Provider is responsible for maintaining lawful and reasonably safe premises. 23.2. The Provider must disclose material access restrictions, including: a. stairs; b. lack of wheelchair access; c. parking limitations; d. age restrictions; e. animal presence; f. entry instructions; or g. another relevant condition. 23.3. The Customer must comply with reasonable premises rules. 23.4. The Provider must not impose undisclosed entry or attendance charges.

27. HOME AND MOBILE SERVICES

24.1. Where the Provider attends the Customer’s location, the Customer must provide: a. accurate address; b. lawful access; c. safe working area; d. required utilities; e. parking information where relevant; f. presence of animals; g. known hazards; and h. an authorised adult where required. 24.2. The Provider must: a. identify themselves reasonably; b. attend only at the agreed time; c. respect the Customer’s property and privacy; d. use appropriate equipment; e. avoid bringing unauthorised persons; f. leave when lawfully asked, subject to immediate safety requirements; and g. report damage or incidents. 24.3. Neither party must engage in threatening, discriminatory, abusive or sexually inappropriate conduct. 24.4. The Provider may leave without completing the Service where there is a genuine safety risk. 24.5. Payment treatment in such a case depends on: a. the cause of the risk; b. work already completed; c. disclosed conditions; d. evidence; and e. mandatory law.

28. REMOTE AND ONLINE SERVICES

25.1. The Listing must state the technology required for a remote Service. 25.2. The Customer is responsible for: a. compatible device; b. internet connection; c. required software; d. joining at the scheduled time; and e. a reasonably private environment where needed. 25.3. The Provider is responsible for the remote-access link or instructions under its control. 25.4. Where a Provider-side technical failure prevents performance, the Customer should be offered: a. reconnection; b. reasonable extension; c. rescheduling; or d. appropriate refund. 25.5. Recording is permitted only where lawful and where required notice or consent has been provided.

29. CUSTOMER PREPARATION

26.1. The Provider may state reasonable preparation requirements, including: a. measurements; b. photographs; c. workspace access; d. clean or dry hair; e. removal of existing products; f. completed questionnaire; g. relevant documents; h. software access; i. suitable clothing; or j. another Service-specific requirement. 26.2. Preparation requirements must be disclosed before Booking where failure could materially affect performance or price. 26.3. The Provider must not request unnecessary sensitive information. 26.4. Where the Customer is not prepared, the Provider should first consider: a. reasonable adjustment; b. reduced scope; c. rescheduling; d. additional time with consent; or e. another proportionate solution. 26.5. A full no-show charge must not be imposed automatically where a reasonable part of the Service could still be provided.

30. PROVIDER PERFORMANCE DUTIES

27.1. The Provider must: a. perform the Service as described; b. act with reasonable professional care; c. use suitably qualified personnel; d. comply with safety requirements; e. maintain required licences and insurance; f. keep the Booking information accurate; g. arrive or connect on time; h. use suitable tools and materials; i. disclose material delays; j. respect the Customer and their property; k. protect Customer information; l. provide the agreed deliverables; and m. cooperate with complaints and refunds. 27.2. The Provider must not: a. materially reduce the Service without consent; b. demand hidden payment; c. use an unqualified substitute; d. pressure the Customer to confirm completion early; e. retain Customer property unlawfully; f. condition a remedy on a positive review; or g. make misleading professional claims.

31. PERSONNEL, SUBCONTRACTORS AND SUBSTITUTES

28.1. The Provider may use personnel or subcontractors only where: a. legally permitted; b. suitably qualified; c. appropriately insured where required; d. consistent with the Listing; e. authorised to process necessary Customer data; and f. subject to confidentiality and safety requirements. 28.2. Where the identity of a particular professional was material to the Booking, the Provider must not substitute another person without informing the Customer. 28.3. The Customer may reject a material substitution where: a. the substitute lacks required qualifications; b. the Booking was expressly made with a named professional; c. the substitute materially changes the expected Service; or d. another reasonable concern exists. 28.4. The Provider remains responsible for its personnel and subcontractors.

32. CHANGES TO SERVICE SCOPE

29.1. A material change requires the Customer’s agreement. 29.2. A material change may include: a. different Service; b. different Provider; c. substantially different duration; d. change of location; e. major reduction in deliverables; f. material increase in price; g. use of significantly different materials; or h. another essential alteration. 29.3. The Provider must explain: a. proposed change; b. reason; c. price impact; d. time impact; and e. available alternatives. 29.4. Silence must not be treated as consent to a material price increase. 29.5. Where the Customer rejects a Provider-caused material change, the Customer may be entitled to cancellation and an appropriate refund.

33. ADDITIONAL WORK

30.1. Additional work must not be performed and charged without Customer agreement, except for urgent safety measures reasonably necessary to prevent immediate damage. 30.2. Before additional chargeable work, the Provider should state: a. work required; b. reason; c. price or calculation method; d. additional time; e. materials; and f. effect of declining. 30.3. The agreement should be recorded through the Platform or another durable written method. 30.4. The Provider must not create artificial additional work by deliberately underdescribing the original Service.

34. SERVICE START

31.1. The Service start may be recorded by: a. Provider check-in; b. Customer confirmation; c. secure code; d. remote-session start; e. timestamp; f. agreed written message; or g. another suitable method. 31.2. The Customer must not be asked to confirm that the Service started before the Provider is ready to perform. 31.3. Findit may retain limited technical evidence needed for payment, complaints and fraud prevention. 31.4. Location evidence must be proportionate and not collected more broadly than necessary.

35. SERVICE COMPLETION

32.1. Completion may be recorded through: a. Provider completion declaration; b. Customer confirmation; c. signed or electronic completion note; d. delivery of agreed work; e. remote-session completion; f. uploaded evidence; g. agreed milestone; or h. another category-appropriate method. 32.2. The Provider must describe what was completed. 32.3. The Customer may be invited to select: a. “Service completed”; or b. “Report a problem.” 32.4. A Customer should not confirm completion before the Service is completed. 32.5. Confirmation of completion does not remove rights relating to hidden, later-discovered or statutory issues.

36. SERVICE DURATION

33.1. The Listing must identify whether the duration is: a. fixed; b. approximate; c. hourly; d. milestone-based; or e. dependent on disclosed circumstances. 33.2. A Provider must notify the Customer of a material delay. 33.3. Additional time may be charged only where: a. the charging method was disclosed; b. the extra time was reasonably required; c. the Customer agreed; and d. the delay was not caused by the Provider’s inefficiency or error. 33.4. Where the Service ends materially early, the Provider must not automatically retain the full price unless the agreed result was fully supplied and the pricing model supports that charge.

37. CONSUMER WITHDRAWAL

34.1. A Consumer concluding a qualifying distance Service contract with a Trader generally has 14 days to withdraw unless a statutory exception applies. 34.2. The period generally begins when the Service contract is concluded. 34.3. The Right of Withdrawal page explains how to submit the statement and identifies the Contractual Supplier. 34.4. A contractual cancellation policy does not replace a statutory withdrawal right. 34.5. A Service scheduled for a particular date does not automatically fall within a withdrawal exception merely because an Appointment date exists. 34.6. Any claimed exception must: a. have a proper legal basis; b. be disclosed before Booking; and c. satisfy its specific legal conditions.

38. EARLY SERVICE PERFORMANCE

35.1. Paying for a Service does not by itself amount to an express request for early performance. 35.2. Where the Consumer wants the Service to begin before the withdrawal period ends, a separate unticked control should state: “I expressly request that performance of the Service begin before the end of the applicable withdrawal period. I understand that if I withdraw after performance has begun, I may have to pay a proportionate amount for the part already performed.” 35.3. Where relevant, a separate acknowledgment should explain the possible loss of the withdrawal right after full performance. 35.4. The consent must not be: a. preselected; b. hidden in general Terms acceptance; c. inferred from silence; or d. recorded without evidence. 35.5. The Consumer must receive confirmation on a durable medium.

39. PROPORTIONATE CHARGE AFTER WITHDRAWAL

36.1. Where the Consumer validly requested early performance and withdraws before completion, the Supplier may charge only for the proportion actually supplied before withdrawal. 36.2. The calculation may consider: a. agreed total price; b. completed deliverables; c. time reasonably spent; d. materials actually used where contractually relevant; e. identifiable milestones; and f. market value where the agreed total price is excessive. 36.3. The Supplier must provide a reasonable explanation of the calculation. 36.4. Opening a Booking, sending a generic message or making an introduction does not automatically justify retention of the complete price. 36.5. Where the required information or express request was not obtained, the Consumer may not be responsible for early performance to the extent provided by law.

40. LOSS OF THE WITHDRAWAL RIGHT AFTER FULL PERFORMANCE

37.1. The withdrawal right may be lost after full performance only where the legally required conditions were met. 37.2. These generally include: a. an express request or consent to early performance; b. clear information about the consequences; c. acknowledgment by the Consumer; d. complete performance of the promised Service; and e. required durable confirmation. 37.3. A Service is not fully performed merely because: a. payment was collected; b. the Provider opened a file; c. an Appointment was scheduled; d. a generic email was sent; or e. an insignificant step was completed.

41. CUSTOMER CANCELLATION

38.1. The Provider may set a reasonable cancellation policy. 38.2. Before Booking, the policy must state: a. free-cancellation deadline; b. Late Cancellation charge; c. no-show charge; d. rescheduling conditions; e. how to cancel; f. treatment of prepayments; and g. interaction with statutory withdrawal rights. 38.3. A cancellation charge must: a. have a contractual basis; b. be disclosed; c. be proportionate; d. reflect legitimate loss or reserved capacity; e. account for costs avoided or replacement bookings where relevant; and f. not operate as an unfair penalty. 38.4. A Provider must not state that every cancellation automatically forfeits every amount paid. 38.5. The Customer should cancel through the Booking record where possible.

42. PROVIDER CANCELLATION

39.1. A Provider must cancel only for a legitimate reason. 39.2. The Provider must notify the Customer promptly. 39.3. Where possible, the Provider may offer: a. a replacement time; b. a suitably qualified substitute; c. another location; d. account credit voluntarily accepted by the Customer; or e. refund. 39.4. The Customer is not required to accept an unsuitable alternative. 39.5. Where the Provider cancels before performance: a. the unperformed Provider Amount must normally be refunded; b. a mandatory Findit Fee connected solely with the cancelled Booking must be assessed separately; c. the Customer must not be forced to accept credit where a monetary refund is required; and d. any direct payment owed back by the Provider remains the Provider’s responsibility. 39.6. Repeated Provider cancellations may result in restrictions.

43. RESCHEDULING

40.1. A Customer or Provider may request rescheduling through the Booking record. 40.2. The other party must accept before the new Appointment becomes binding. 40.3. The rescheduling process must disclose any: a. price difference; b. cancellation effect; c. new Provider; d. new location; e. changed duration; or f. other material change. 40.4. Rescheduling must not be used to deprive a Consumer of applicable rights. 40.5. A Provider must not repeatedly reschedule without reasonable justification.

44. CUSTOMER LATE ARRIVAL

41.1. The Customer should arrive or connect at the scheduled time. 41.2. The Listing may explain the Provider’s reasonable late-arrival policy. 41.3. Depending on the circumstances, the Provider may: a. perform the full Service where time permits; b. shorten the Service; c. offer rescheduling; d. treat the Booking as a no-show after a disclosed reasonable period; or e. apply another proportionate solution. 41.4. The Provider must not automatically charge for work that was not performed where the policy or law does not support that charge. 41.5. A shortened Service caused by the Customer’s lateness may still carry the agreed Booking charge where this was clearly disclosed and is lawful and proportionate.

45. PROVIDER LATE ARRIVAL

42.1. A Provider must notify the Customer of a significant delay. 42.2. The Customer may be offered: a. updated arrival time; b. full Service with adjusted end time; c. rescheduling; d. price reduction; e. cancellation without charge; or f. another appropriate remedy. 42.3. A Customer should not be treated as a no-show where the Provider’s delay caused the Customer to leave after a reasonable waiting period.

46. CUSTOMER NO-SHOW

43.1. A Customer may be treated as a no-show where they: a. fail to attend; b. are not available at the agreed address; c. do not join a remote Appointment; d. deny agreed access without justification; or e. otherwise prevent performance without timely cancellation. 43.2. A no-show charge may apply only where: a. it was disclosed before Booking; b. the Provider reserved genuine capacity; c. the Provider was ready to perform; d. the amount is proportionate; e. costs avoided and replacement bookings are considered where relevant; and f. mandatory law permits it. 43.3. Exceptional circumstances may be considered. 43.4. A Provider must not falsely mark a Customer as a no-show.

47. PROVIDER NO-SHOW

44.1. A Provider no-show occurs where the Provider fails to attend or become available without timely cancellation. 44.2. The Customer may be entitled to: a. full refund of the Provider Amount; b. refund of unused travel or other charges; c. refund assessment of the Findit Fee; d. rescheduling; e. suitable alternative Provider; or f. another remedy. 44.3. A Provider must not mark a Service as completed after failing to attend. 44.4. Repeated Provider no-shows may result in: a. lower visibility; b. suspension; c. payment restriction; d. reserve requirements; e. removal of verification badges; or f. account termination.

48. CUSTOMER-REQUESTED CHANGES

45.1. The Customer may request changes before or during performance. 45.2. The Provider may accept, reject or price the requested change reasonably. 45.3. Changes affecting price, duration or deliverables should be confirmed in writing. 45.4. The Customer must not demand additional work without agreeing to a lawful additional charge.

49. SERVICE QUALITY COMPLAINTS

46.1. A Customer may complain where the Service was: a. not provided; b. materially incomplete; c. materially different from the Listing; d. performed without reasonable professional care; e. unsafe; f. unlawfully performed; g. provided by an unauthorised substitute; h. delayed materially; i. charged incorrectly; j. damaging to the Customer’s property; k. provided contrary to an agreed essential requirement; or l. otherwise supplied in breach of contract. 46.2. The complaint should include: a. Booking reference; b. Provider; c. Service; d. date; e. description; f. requested remedy; g. photographs or documents where relevant; and h. other useful evidence. 46.3. A complaint may be submitted through: a. the Booking record; b. Report a problem; c. the Complaints page; d. the Provider; or e. hello@finditeu.com. 46.4. Findit may receive, record and transmit a complaint without replacing the Independent Provider as the Contractual Supplier.

50. POSSIBLE REMEDIES

47.1. Depending on the issue and applicable law, a remedy may include: a. completion of missing work; b. correction; c. repeat performance; d. rescheduling; e. replacement Provider where appropriate; f. price reduction; g. partial refund; h. full refund; i. repair of damage; j. reimbursement of a justified cost; or k. another appropriate remedy. 47.2. The remedy should be proportionate to: a. seriousness; b. scope of incomplete work; c. safety; d. possibility of correction; e. inconvenience; f. price paid; and g. mandatory law. 47.3. The Provider must not make a remedy conditional on a positive review or removal of a genuine negative review.

51. PARTIAL PERFORMANCE

48.1. Where only part of a Service was supplied, the parties should identify: a. promised scope; b. completed scope; c. missing scope; d. usefulness of completed work; e. price allocation; f. cause of non-completion; and g. appropriate remedy. 48.2. A Provider must not automatically retain the full amount merely because performance began. 48.3. The Customer must not demand a full refund where the completed part has independent value and applicable law supports a proportionate charge. 48.4. Findit may request a milestone or deliverable breakdown.

52. REFUNDS

49.1. A refund may arise from: a. Provider cancellation; b. Provider no-show; c. valid withdrawal; d. non-performance; e. material incomplete performance; f. accepted complaint; g. duplicate payment; h. payment error; i. Protected Pending Settlement decision; j. chargeback; k. fraud; or l. another contractual or legal basis. 49.2. The transaction components must be assessed separately: a. Provider Amount; b. Findit Fee; c. materials; d. travel; e. optional extras; f. third-party charges; and g. direct payments. 49.3. Approved online refunds are normally issued through the original payment method. 49.4. The Provider must fund refunds for amounts owed in relation to the Provider’s supply. 49.5. Refund entitlement does not depend solely on the Provider voluntarily approving it. 49.6. A Provider’s payout does not eliminate a later valid refund obligation.

53. CHARGEBACKS

50.1. A chargeback follows the PSP, bank and payment-scheme rules. 50.2. A chargeback is not automatically a final legal determination of the Service dispute. 50.3. The Provider must supply requested evidence promptly. 50.4. Evidence may include: a. Booking Confirmation; b. Service description; c. attendance; d. start and completion records; e. messages; f. photographs; g. deliverables; h. invoice; i. cancellation information; and j. complaint records. 50.5. A chargeback may affect Provider payout or create a negative balance.

54. DAMAGE TO PROPERTY OR BELONGINGS

51.1. A Provider must use reasonable care with Customer property. 51.2. The Customer should report alleged damage promptly and preserve reasonable evidence. 51.3. The Provider should report any incident known during performance. 51.4. The parties may be asked to provide: a. photographs; b. prior-condition evidence; c. invoices; d. repair estimates; e. witness information; f. insurance information; and g. relevant communications. 51.5. Findit may facilitate evidence exchange but does not automatically become the insurer or person responsible for an Independent Provider’s damage.

55. PERSONAL INJURY AND SAFETY INCIDENTS

52.1. A serious safety incident should be reported promptly to: a. the Provider; b. Findit; c. emergency services where required; d. an insurer; e. a professional body; or f. another competent authority. 52.2. Findit is not an emergency service. 52.3. Findit may: a. suspend the Listing; b. restrict the Provider; c. preserve evidence; d. notify affected users; e. request insurance details; or f. cooperate with authorities. 52.4. Nothing in these Terms excludes liability that cannot lawfully be excluded.

56. PERSONAL SAFETY

53.1. Customers and Providers should use reasonable care for in-person Appointments. 53.2. Appropriate precautions may include: a. verifying Booking details; b. using Platform messages; c. informing a trusted person; d. avoiding unnecessary cash; e. protecting identity documents; f. refusing suspicious payment requests; g. meeting in an appropriate location; h. maintaining professional boundaries; and i. leaving where there is a genuine danger. 53.3. Users must report: a. threats; b. harassment; c. sexual misconduct; d. theft; e. fraud; f. discrimination; g. coercion; h. unsafe premises; or i. another serious incident.

57. DISCRIMINATION AND HARASSMENT

54.1. Providers and Customers must not engage in unlawful discrimination. 54.2. Prohibited conduct includes: a. harassment; b. sexual harassment; c. credible threats; d. degrading treatment; e. discriminatory refusal contrary to law; f. retaliation; g. stalking; and h. publication of private information to cause harm. 54.3. Legitimate Service eligibility, safety, competence or age requirements must be applied accurately and proportionately.

58. CHILDREN AND VULNERABLE PERSONS

55.1. Services involving children or vulnerable persons require appropriate safeguarding. 55.2. Providers must hold any legally required: a. qualifications; b. background checks; c. licences; d. insurance; e. safeguarding procedures; and f. parental or guardian consents. 55.3. A Provider must not: a. arrange inappropriate private contact; b. request unnecessary images; c. publish a child’s location; d. exploit vulnerability; e. provide age-restricted Services unlawfully; or f. bypass guardian involvement where required. 55.4. Findit may keep these categories disabled until appropriate controls exist.

59. HEALTH AND MEDICAL BOUNDARIES

56.1. A wellbeing, fitness, beauty or personal-care Service must not be represented as medical treatment unless supplied by an appropriately authorised professional. 56.2. Providers must not: a. make guaranteed cure claims; b. diagnose unlawfully; c. prescribe unlawfully; d. sell prescription medicines; e. issue fake medical documents; f. conceal health risks; or g. encourage users to ignore urgent medical assistance. 56.3. Medical or healthcare Services require separate approval and applicable professional terms.

60. PROFESSIONAL AND ADMINISTRATIVE SERVICES

57.1. Legal, immigration, accounting, tax and other professional Services may require separate category terms. 57.2. The Listing must clearly identify: a. actual professional or supplier; b. professional status; c. exact deliverables; d. exclusions; e. fees; f. third-party charges; g. timetable; h. secure document process; i. complaint route; and j. absence of guaranteed outcome. 57.3. General Booking through Findit does not create a professional-client relationship until the relevant professional accepts the engagement under their own terms where applicable.

61. REVIEWS

58.1. Customers may review eligible Services under the Reviews and Ratings Policy. 58.2. A review labelled “Verified Booking” must be linked to a qualifying Findit Booking. 58.3. The label does not confirm every factual statement in the review. 58.4. Providers must not: a. fabricate reviews; b. purchase positive reviews; c. condition refunds on review removal; d. pressure Customers; e. retaliate; or f. manipulate ratings. 58.5. A Customer must not threaten a false review to obtain an improper benefit.

62. CUSTOMER DATA

59.1. Findit processes Booking and Service data under the Privacy Policy. 59.2. Booking data may include: a. Customer identity; b. contact details; c. Service; d. date and time; e. location; f. payment metadata; g. Booking status; h. messages; i. completion evidence; j. complaint information; and k. review information. 59.3. An Independent Provider may act as a separate controller for information necessary to: a. perform the Service; b. communicate about the Booking; c. issue invoices; d. answer complaints; e. comply with professional duties; or f. meet legal obligations. 59.4. Providers must not add Customers to unrelated marketing lists without an appropriate legal basis and any required consent. 59.5. Sensitive information must not be exchanged through public Listings or insecure public links.

63. COMMUNICATIONS

60.1. Important Booking communications should be made through Findit or another durable written channel. 60.2. Users should keep records concerning: a. agreed scope; b. changes; c. price; d. cancellation; e. additional work; f. completion; and g. complaints. 60.3. Users must not use communications to: a. harass; b. threaten; c. request passwords; d. request payment authentication codes; e. obtain unnecessary identity documents; f. arrange prohibited conduct; or g. bypass payment and safety controls.

64. PROHIBITED SERVICES

61.1. Services prohibited under the Prohibited and Restricted Items and Services Policy must not be advertised or arranged. 61.2. Prohibited activity includes: a. fraud; b. unlawful financial services; c. fake documents; d. unlawful recruitment; e. guaranteed immigration outcomes; f. trafficking; g. sexual exploitation; h. unlicensed regulated activity; i. malicious software; j. unlawful surveillance; k. dangerous medical claims; and l. another illegal or prohibited Service. 61.3. Moving prohibited activity into private messages remains a violation.

65. FRAUD AND MISUSE

Users must not: a. create fake Bookings; b. use stolen payment credentials; c. falsify completion; d. falsify attendance; e. submit false no-show claims; f. fabricate evidence; g. claim refunds dishonestly; h. impersonate a Provider; i. create fake professional credentials; j. redirect payments deceptively; k. misuse referral attribution; or l. interfere with Booking systems. Findit may pause a Booking, payment, payout or account while credible concerns are investigated.

66. SUSPENSION OF A PROVIDER OR SERVICE

63.1. Findit may restrict or remove a Service because of: a. illegality; b. safety; c. fraud; d. failed verification; e. expired licence or insurance; f. repeated no-shows; g. repeated cancellations; h. serious complaints; i. chargebacks; j. misleading Listings; k. payment circumvention; l. privacy breach; m. authority or PSP instruction; or n. another material breach. 63.2. Existing Bookings must be: a. completed safely; b. reassigned with agreement; c. cancelled; d. refunded; or e. otherwise resolved appropriately. 63.3. Suspension does not erase complaints, refunds, chargebacks or other existing liabilities.

67. FORCE MAJEURE

64.1. A Service may be affected by circumstances outside reasonable control, including: a. severe weather; b. transport disruption; c. serious illness; d. emergency; e. government order; f. power failure; g. communications outage; h. public-health restriction; i. civil disorder; or j. another unavoidable event. 64.2. The affected party should: a. notify the other party promptly; b. reduce avoidable harm; c. consider rescheduling; d. preserve evidence where appropriate; and e. resume performance when reasonably possible. 64.3. Force majeure does not automatically permit retention of every payment regardless of work actually performed and mandatory law.

68. COMPLAINT RESPONSIBILITY

65.1. An Independent Provider handles complaints concerning: a. Service quality; b. attendance; c. professional conduct; d. materials; e. incomplete work; f. damage; g. Provider cancellation; h. Provider no-show; and i. other underlying Service issues. 65.2. Findit handles complaints concerning: a. Platform operation; b. Booking interface; c. Findit Fees; d. checkout presentation; e. payment status displayed by Findit; f. Findit-controlled completion tools; g. moderation; h. Direct Findit Services; and i. other Findit-controlled functions. 65.3. A complaint may be submitted through Findit even where the Independent Provider is responsible. 65.4. Findit may record, route and support the complaint without becoming the underlying supplier.

69. FINDIT’S VOLUNTARY DISPUTE SUPPORT

66.1. Findit may review Platform evidence and provide voluntary dispute support. 66.2. Findit may issue or recommend: a. Provider release; b. continued payment pause; c. full refund; d. partial refund; e. rescheduling; f. correction; g. referral to the Provider; h. no further Platform action; or i. another appropriate Platform decision. 66.3. Findit’s decision is not a court judgment. 66.4. The Customer and Provider retain available legal, payment and professional complaint rights.

70. LIABILITY AND RESPONSIBILITY

67.1. An Independent Provider is responsible for its own Service and legal obligations. 67.2. Findit is not automatically responsible for an Independent Provider’s: a. work; b. professional judgment; c. personnel; d. equipment; e. premises; f. safety breach; g. damage; h. delay; or i. unlawful conduct merely because the Booking was made through Findit. 67.3. Findit remains responsible for matters under its control, including: a. Direct Findit Services; b. Findit Fees; c. misleading Platform disclosures created by Findit; d. Findit’s payment and refund instructions; e. personal-data processing under Findit’s control; f. Findit’s moderation decisions; and g. other statutory duties applying to Findit. 67.4. Nothing excludes or limits liability where exclusion or limitation is prohibited by law. 67.5. Consumers retain mandatory rights.

71. CHANGES TO THESE TERMS

68.1. Findit may update these Terms because of: a. legal changes; b. new Service categories; c. new Booking features; d. PSP requirements; e. withdrawal changes; f. safety concerns; g. Provider requirements; or h. operational improvements. 68.2. Each version will show its version number and effective date. 68.3. A confirmed Booking normally remains governed by the version accepted when it was made, subject to mandatory law. 68.4. Material changes will be communicated where required. 68.5. Previous versions may be retained for transaction evidence, complaints and audit.

72. LEGAL DOCUMENT HIERARCHY

69.1. Mandatory law prevails. 69.2. The Booking Confirmation and transaction-specific disclosures apply to the particular Booking. 69.3. Approved category-specific terms apply to their Service category. 69.4. These Local Services and Booking Terms govern general Service Booking matters. 69.5. Payment, Refund and Payout Terms govern payment processing and Provider settlement. 69.6. Provider Terms govern the Provider’s commercial relationship with Findit. 69.7. General Platform Terms govern general Platform use.

73. GOVERNING LAW AND EXTERNAL RIGHTS

70.1. These Terms are governed by Polish law. 70.2. Consumers retain mandatory protections granted by applicable law. 70.3. The internal complaint process does not prevent a party from contacting: a. the Contractual Supplier; b. the Payment Service Provider; c. a bank or payment scheme; d. a municipal or district Consumer ombudsman; e. the Trade Inspection; f. a professional body; g. an appropriate alternative dispute-resolution body; or h. a competent court.

74. CONTACT DETAILS

FINDIT SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ Registered office: ul. Marii Curie-Skłodowskiej 3/27 20-029 Lublin Poland KRS: 0001245131 NIP: 7123513870 REGON: 544892900 Share capital: 5,000 PLN Booking support, complaints and service reports: hello@finditeu.com Telephone: +48 881 529 112 Website: https://finditeu.com Version 3.0 Effective date: 4 August 2026 © 2026 Findit Sp. z o.o.

75. V3.2 reconciliation: personnel and evidence

A provider remains responsible for employees, substitutes and subcontractors and must disclose identity or qualification information when relevant. Attendance, access, completion, delivery and handover records may be preserved to resolve cancellation, safety, payment and quality disputes under the Privacy Policy.

76. Food, allergens and home access

Food providers must meet hygiene, registration, storage, labelling and allergen duties. Providers entering homes must follow agreed access and safeguarding instructions and avoid unnecessary collection of keys, codes or identity documents. Users should not be asked to waive non-excludable safety or consumer rights.

77. Regulated-category launch gate

A regulated or higher-risk local-service category must remain unavailable or enquiry-only until Findit has documented the supplier role, required registration or professional credential, insurance decision, advertising restrictions, payment eligibility, complaint route, data handling and category-specific consumer information. Publication must not be enabled merely because a Provider uploaded a document.

The category assessment should cover, where relevant, gas and electrical work, healthcare and physiotherapy, architecture and structural work, childcare and education, food preparation and catering, transport, legal and immigration assistance, finance, beauty or invasive treatment, locksmith access and work involving homes or valuable property. Findit determines the exact Polish credential or authorization requirement using current Polish law and, where appropriate, qualified compliance advice rather than a generic label.

78. Service scope and estimate record

A service Listing should state included and excluded tasks, service area and travel charge, fixed or hourly pricing basis, estimate assumptions, expected duration, who supplies materials and tools, customer preparation, access conditions, staff or subcontractor use, insurance where relevant and whether the request is automatically confirmed or requires Provider acceptance. Material changes for an accepted booking require the customer's informed agreement and an updated durable record.