Report Content and Safety Notice Procedure

Version 4.1 · Effective 2026-08-06

1. What may be reported

Reports may concern illegal or prohibited Listings, reviews, profiles, advertisements, messages or community content; scams; dangerous products; impersonation; intellectual-property infringement; privacy abuse; discriminatory or exploitative offers; review manipulation; and threats to a person's safety.

2. How to submit a notice

Use the report control on the content or the global reporting route. Identify the exact URL, Listing, account or message; explain the legal or policy ground; provide relevant evidence and dates; and include contact details and a good-faith statement where required. A sufficiently precise notice enables faster and more reliable assessment.

3. Anonymous and confidential reports

Findit may accept anonymous safety information, but the absence of contact details can prevent clarification or notification of outcome. Identity and contact information are restricted and shared only where necessary and lawful. A reporter should not submit unnecessary sensitive data or place themselves at risk to collect evidence.

4. Acknowledgement and priority

Electronic notices should receive acknowledgement where contact details are available. Findit prioritises credible imminent harm, child safety, trafficking, dangerous products, financial fraud and legal orders. Priority does not predetermine the final decision.

5. Assessment

Findit considers the content, context, applicable law and policy, source reliability, user history and proportionality. Automated tools may assist with duplication, risk and language, but material decisions are reviewed as required. A report is not proof, and good-faith lawful expression should not be removed merely because it is unpopular.

6. Illegal-content notices

Where the Digital Services Act applies, Findit operates an accessible notice-and-action mechanism and processes sufficiently precise notices diligently, objectively and without arbitrary discrimination. Knowledge and action consequences are handled under applicable law; this policy does not promise removal of every disputed statement.

7. Dangerous products and recalls

A product-safety notice may be checked against trader information, Safety Gate and competent-authority communications. Findit may remove or disable the offer, prevent reappearance, contact the trader, warn purchasers and cooperate with market-surveillance authorities as required.

8. Evidence preservation

Findit may preserve the reported content, metadata, messages, transaction records and decision trail for the period necessary to investigate, appeal, prevent repeat abuse or comply with law. Preservation does not mean that the material remains publicly visible. Access follows the Privacy Policy and legal holds.

9. Outcomes and reasons

Possible outcomes include no action, reduced distribution, warning, correction request, removal, transaction block, account restriction, referral to a supplier or authority, or urgent protective action. Findit will communicate the decision and material reasons to eligible parties unless prohibited, unsafe or legally restricted.

10. Appeal and out-of-court review

Eligible recipients and reporters may challenge a decision using the internal complaint route within the stated period. Independent out-of-court dispute settlement may be available under the Digital Services Act. Courts and competent authorities remain available.

11. Misuse of reporting

Knowingly false, abusive, automated or retaliatory reports are prohibited and may lead to restriction. A mistaken good-faith report is not abuse. Findit should consider patterns and context before treating a reporter as a repeat misuser.

12. Emergencies and authorities

If there is immediate danger, contact emergency services first. Findit may report suspected offences, respond to lawful orders and preserve evidence. It will not disclose user data to a private requester without a lawful basis or valid process.

13. Super-app reporting taxonomy

The report interface should route category-specific facts without forcing the reporter to identify the correct law. Relevant routes include: fake jobs, candidate fees, unlawful agency or work-permit bundling; property deposit-before-viewing scams and advertisers without authority; false vehicle ownership, mileage or condition; dangerous or recalled goods; counterfeit tickets or fictitious events; unqualified regulated services; concealed allergens; review manipulation; impersonation; privacy exposure; trafficking; child sexual abuse material; and credible threats.

Urgent reports are prioritised according to credible risk and legal duties, without publishing an operational response-time guarantee that has not been tested. Child safety, trafficking, terrorist content, imminent violence and dangerous-product alerts may require immediate preservation, disabling, specialist review and referral to competent authorities or approved hotlines. A report category is a routing aid, not a predetermined finding of illegality.